Health & Safety — Conjure Hair Collective

We are currently relaxing our COVID-19 precautions after four years. Your stylist may be masked, and please feel free to wear a mask if that is your preference. Please let us know if you prefer your stylist wear a mask, and we are more than happy to accommodate. We are always following sanitation guidelines to protect against the spread of COVID-19 and other illnesses.
If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our stylists, our stylists’ families, and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours notice, you may be responsible for 50% of your booked service.

At Conjure Hair Collective, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability.
To confirm your appointment, we do require that a credit card be on file at the time of booking. Any retainer fees shall be applied to your future service. By booking an appointment, you agree to our cancellation policy as outlined below:
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you find yourself needing to cancel or reschedule, we kindly request that you provide us with at least 48 hours notice. If you cancel or reschedule with less than the 48 hours notice, you will be responsible for 50% of the service booked. It is at your stylist’s discretion whether you will be responsible for the fee if you are rescheduled to a later time.
If you are arriving 15 minutes or more after your scheduled appointment time, your stylist may have to cancel or reschedule your appointment and the cancellation policy will apply.

If arriving by car, please allow yourself time for potential traffic and to park before your appointment. There is metered parking in front of the salon on Lake Street, parking garages nearby, and free street parking in the surrounding neighborhoods.

We understand that life can be unpredictable! We recognize that unexpected situations may arise. To maintain a seamless experience for all involved, we kindly ask that you please inform us with the greatest possible advance notice should you need to cancel or reschedule your appointment.
We deeply value the time of each of our clients and seek mutual respect regarding time commitments. Because of this, we do have a comprehensive “No Call/No Show” policy. This is to ensure that our schedules operate efficiently, allowing other clients the opportunity to secure appointments.
A “No Call/No Show” incident is defined as the absence of a client from their scheduled appointment without prior notification. In the event of a “No Call/No Show,” you will incur a charge amounting to 50% of the price of your scheduled appointment. You will be prohibited from making future appointments if you have an outstanding “No Call/No Show” fee.
We are acutely aware that emergencies and unforeseen events can occur. Should you find yourself in such a situation, we implore you to reach out at your earliest convenience to notify us of any adjustments to your appointment. Your understanding and adherence to this policy are greatly appreciated and help in fostering a respectful and professional environment. Thank you.

We want to level with you—we are fallible human beings, and this is all done by hand—no AI, no machines. We pour our heart and soul into every snip, color, and style. However, sometimes the Hair Gods might have a different plan and miscommunications can happen. Fear not, we have you covered!
While we do not offer refunds, we want nothing more than to see you thrilled with your hair. If, by some twist of fate, we missed the mark, or you believe we didn’t quite nail it, we are happy to offer you to come back in, and we can make any edit that we need to. Please reach out to us before two weeks after your appointment and we’ll make it right.